Terms of Service

Introduction

These Terms of Service explain the terms under which you may use the Viz Tech Services website and engage with the digital services described on this website.

Viz Tech Services provides digital solutions including website development, ecommerce solutions, digital marketing, social media services, search engine optimization, advertising and related creative services.

Use of the Website

You may use this website for lawful purposes and in accordance with these Terms of Service. You agree not to use the website in any way that could damage, disable or interfere with its operation.

You must not attempt to gain unauthorized access to any part of the website, server, account or related systems.

Enquiries and Project Briefs

When submitting an enquiry or project brief, you agree to provide information that is accurate and sufficiently detailed for us to understand your requirements.

Project proposals, estimates and timelines may depend on the information supplied by the client and may be revised when project requirements change.

Services

The exact scope of services provided will depend on the agreed project requirements, proposal, quotation or written agreement.

Services may include website design and development, WordPress, Shopify, ecommerce development, digital marketing, SEO, social media management, advertising and creative services.

Any additional work outside the agreed scope may require a revised quotation or separate agreement.

Payments and Project Fees

Project fees, payment schedules and applicable milestones will be communicated before work begins.

Where an advance payment or milestone payment is required, work may begin or continue after the applicable payment has been received.

Additional requirements, revisions or work outside the original scope may result in additional charges.

Your Responsibilities

To help projects progress efficiently, clients are responsible for providing required content, credentials, approvals, feedback and other information within reasonable timeframes.

• Providing accurate project information.
• Supplying required website content, images and brand materials.
• Providing timely feedback and approvals.
• Ensuring supplied materials can legally be used for the project.
• Maintaining appropriate access to relevant third-party accounts.

Availability, Backups and Providers

Website availability can depend on hosting providers, domain providers, payment systems, third-party applications and other external services.

Viz Tech Services does not guarantee uninterrupted availability of third-party platforms or infrastructure outside its direct control.

Accessibility

Viz Tech Services aims to make its website and digital experiences usable by a broad range of visitors.

If you experience an accessibility issue, please contact us so that we can review the issue and consider an appropriate improvement.

Limits, Suspension and Termination

We may suspend or restrict access to the website where necessary for security, maintenance, legal compliance or protection of our systems.

Project engagements may also be paused or terminated in accordance with the applicable project agreement or written communication.

Support Boundaries

Support included within a project will depend on the agreed scope. Requests involving new functionality, additional pages, major changes or unrelated work may be treated as separate work.

AI-Assisted Guidance

Where appropriate, Viz Tech Services may use software and AI-assisted tools during research, content development, analysis, design or other creative workflows.

AI-assisted outputs may be reviewed, edited or refined as part of our normal workflow.

Intellectual Property

Ownership and permitted use of project deliverables will depend on the applicable project agreement and payment terms.

Unless otherwise agreed, pre-existing tools, templates, frameworks, processes and reusable materials may remain the property of their respective owners.

Portfolio and Blog Content

Subject to applicable confidentiality arrangements, Viz Tech Services may showcase completed work, screenshots or general project information as part of its portfolio or marketing materials.

Confidential projects or projects subject to specific restrictions will be handled according to the applicable agreement.

External Links

The website may contain links to third-party websites, platforms or services. These websites operate independently and may have their own terms and privacy policies.

Website Availability

While reasonable efforts may be made to keep the website available and accurate, temporary interruptions may occur because of maintenance, technical issues or circumstances outside our control.

Limitation of Liability

To the extent permitted by applicable law, Viz Tech Services will not be responsible for indirect, incidental or consequential losses arising from the use of the website or services.

Nothing in these Terms is intended to exclude or limit liability where doing so would not be permitted by applicable law.

Governing Law

These Terms of Service are intended to be interpreted in accordance with the applicable laws governing the relationship between Viz Tech Services and its clients.